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Fast shipping

1 year warranty

Safe payments with PayPal.

Terms & Conditions

Prices
The prices are in the currency EUR and including VAT. In the Sound by Sweden on-line store basket, you are able to verify all order positions, items, sub-total posts, shipping and possible payment charges as well as order grand total.

Terms of payment
Following payment methods are available:
– Paypal
– Credit card payment; VISA, Mastercard, American Express, Discover via Paypal. Credit cards accepted depends on buyers country origin. Please visit Paypal website for further info.

Withdrawal right
When you desire to return the shipment, contact Sound by Sweden for a return waybill. The item package seal must not be broken, because headphones are classified as a hygiene item and you will be charged a return fee of SEK 200:-. Any additional packaging, e.g. if the item is sent you in an outer cardboard, should also be saved for possible future safe returns.

Payment refund
All payments and refunds is handled by Paypal.

Warranty and Service
Sound by Sweden products is covered by a one (1) or two (2) year warranty depending on product. The actual warranty period is labelled on the package and in the user’s guide. The warranty covers material and manufacturing deficiencies, but not any faults caused by wrongful handling, dirt or negligence.
Warranty claims are primarily managed by the retail dealer and require the receipt from the original purchase. When purchased from Sound by Sweden’s online store, contact support@soundbysweden.se and attach a copy of the original receipt.
If the warranty claim is viable, your item will be repaired or replaced by an identical or equivalent later model.

Delivery terms

Shipping cost
Shipping cost depends on country of destination. The shipping cost will be calculated in the checkout process.

Delivery time
An order will be handled and shipped out from our warehouse within 24 hours. The items are delivered by UPS and you will be notified by an e-mail. For more information about UPS and their expected delivery time to your destination please visit www.ups.com

Pick-up centers
Package always delivers to closest UPS agent. The process is transparent and traceable on UPS web page www.ups.com/WebTracking. Use the shipment reference from the order acknowledgement. Upon arrival at the agent a SMS message is sent to your phone. To pick-up bring the message on your phone, or the shipment reference, and ID card.

Damaged goods
If package and/or content is damaged at pick-up, be sure to notify the agent and claim the shipment. If not claimed at pick-up, the carrier may question the liability.

Negligence to pick-up
Packages not picked-up within a fortnight, Sound by Sweden will charge a SEK 300:- fee to cover the costs and a 30 days invoice will be issued. In case of withdrawal, pick-up at carrier agent, sign and leave it back including waybill for return dispatch (refer to section; terms of payment, withdrawal).

Privacy Policy

Who is responsible for personal data we collect?

Sound by Sweden AB, org. no. 556771-3382, Nygränd 5, 111 30 Stockholm is responsible for any personal data that you submit to us when you buy from us and through other forms of contact with us and Sound by Sweden is therefore data controller for your personal information.

Sound by Sweden takes all necessary measures to ensure that all personal data about our customers and visitors is processed in a legal, fair and transparent manner.

Where is your personal data stored?

Sound by Sweden uses data storage and cookies in order to ensure that you, as a user, have the best possible experience when using the website. Personal data is only stored for the period that there is a user relationship and in accordance with your submitted consent.

What type of personal data do we collect?

When you buy from us, we store your name, address, telephone number, e-mail address and customer no. Our payment partner collects payment information, which is needed to be able to give you a credit rating, and processes it in conformity with the General Data Protection Regulation.

How do we use your personal data?

In order to be able to send digital information to you about your order in the form of an order acknowledgement and SMS notifications, we store your e-mail address and telephone number.

Your address is needed so that we can deliver your package in the best possible way. Your personal data that we get in connection with purchases is also stored for any possible future support, marketing purposes, complaints and warranties.

Retention of personal data

We take all reasonable measures to ensure that your personal data is processed and stored in a secure manner. We also retain information about your order and the transaction itself, including any communication with our customer support in order to be able to help if a problem occurs with the products that you bought from us. Information on your purchases is kept for accounting purposes in conformity with Swedish Bookkeeping Act legislation in effect.

What are your rights?

You are entitled to request information about any data we have concerning you at any time. If you do not approve how we use your personal data, you are entitled to object as well as withdraw your consent.

Who can we share your personal data with?

In order to be able to give you, our customers, the best service, we share your personal data with companies that process the information on our behalf and help us with payment services, transport, IT services and marketing.

How do we protect your personal data?

In order to protect personal data that is sent to our website, all such information is encrypted and sent via secure connections.

Information security

We do not disclose customer data to third parties. We work continually to protect our website and our customers against any unauthorized access or changes that can disclose, corrupt or delete information.

How do we notify you if the individual privacy policy is modified?

Please note that the terms and conditions of the individual privacy policy may be modified. New versions may be published on the website. You should therefore read these terms and conditions regularly in order to be sure that you are always satisfied with any modifications. In the event of major modifications with regard to the business, we will however notify you of such via e-mail if you have given us your e-mail address.

Questions?

If you have any question or concerns with regard to the processing of your personal data, you can normally contact us via the following contact details: info@soundbysweden.se